MOJ Clamp down on Claims Management

MOJ Clamp down on Claims Management Firms, with help from SRA, article by Mr Jeremy Barnett.

On 12th September, we reported on an investigation by the Ministry of Justice in respect of alleged breaches of the Compensation (Claims Management Services) Regulations 2006 and the Conduct of Authorised Persons Rules 9 (2013).

The MOJ has now published details of all of their investigations under these new 2013 rules. Further guidance published in October shows that the MOJ is working together with the SRA in this sector.

The MOJ have published details on their website of 7 concluded enforcement actions and 10 continuing investigations.

Enforcement Action

In four cases, the investigation has resulted in 4 companies having their Authorisation cancelled. The breaches complained of included General Rule 5 ‘ A Business shall observe all laws and regulations relevant to its business’ and General Rule 8 ‘A Business shall operate a complaints scheme in accordance with Rules made by the Regulator’.

The subject firms also breached a number of ‘client specific’ rules including provision of documentation to clients, permitting clients to withdraw from contracts and ensuring that information provided to the clients is clear, transparent, fair and not misleading.

In one case, conditions have been imposed on authorisation and in 2 further cases the investigation was concluded with the acceptance of Undertakings, where it is assumed that no admission as to misconduct have been made (although this concession does not appear to have been mentioned on the website).

The effect of the undertakings is dealt with in paragraph 7 of the undertaking – i.e.

I understand that if the Claims Management Regulator receives any evidence that Real Time Claims Ltd has failed to observe the terms of this undertaking, then further enforcement action will be taken to suspend, vary, or cancel the business’s authorisation. 

The company also has to agree to information being placed on the MOJ website, thereby allowing the Regulator to fulfil its responsibility of informing clients as to regulatory steps that have been taken.

Click here for a link to the MOJ site, with full information about all of the companies that are being investigated.

SRA Warning

The Solicitors Regulation Authority (SRA) have issued a warning note to practitioners who have referral arrangements for personal injury work, setting out types of arrangements which are likely to breach SRA conduct rules.

These include:

  • Agreeing with a CMC to deduct money from clients’ damages
  • Inappropriate outsourcing of work to introducers
  • Referrals to other service providers which are not in the best interests of clients
  • Lack of transparency about the arrangement.

The SRA go on to say, CMCs should note that CMR Client Specific Rule 8 requires you not to act in a way that puts a solicitor in breach of their rules. If you are found to be in breach of this rule, you may be liable to enforcement action. 

The full warning has been published on the SRA website. Click here to read the warning.

NB Jeremy is representing one firm who are currently being investigated by the MOJ. See blog article September 12 2013.

Related people

Jeremy Barnett

Jeremy Barnett

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