My name and professional title is James Bourne-Arton and I am registered under the Bar Standards Board under that name although I am employed by James Bourne-Arton Limited. I hold a current Bar Council practising certificate. I have professional indemnity Insurance with the Bar Mutual Indemnity Fund.
I am regulated by the Bar Standards Board (BSB). The BSB Handbook contains the rules about how barristers must behave and work. It also contains the Code of Conduct for barristers.
I am registered to undertake Public Access work on the Bar Council Directory.
The Public Access Scheme allows for members of the public to engage my services on a direct basis. It is not a scheme that is suitable to all cases but in all cases, the clerks will consult with me and we will let you know if the scheme will suit your requirements.
I will undertake to confirm on receipt of your instructions that I have sufficient experience and competence to undertake the work necessary to carry out those instructions.
I am employed by a company, James Bourne-Arton Limited. Whilst I will provide the services you will contract with James Bourne-Arton Limited. The administrative support for the company is St Paul’s Chambers. A set of Chambers is a practice where a collection of independent self-employed barristers and barristers who have incorporated their practices share premises and administrative services. Those administrative services are provided by staff that are referred to as clerks. My work may mean that I am not always in Chambers or that you are not able to contact me directly. You may find the best way to contact me is to leave a message with my clerks with either by telephone 0113 2455866 or email [email protected] and I will respond as soon as I am able to do so.
A Barristers Chambers is not a firm. I am the only person you are instructing and I will be personally responsible for doing all the work needed under the Public Access arrangement.
Letter of Engagement and Terms of Engagement
On confirmation of instruction you will be provided with a letter of engagement and the terms of engagement. This will provide you with all the information you require before committing to the engagement.
The following link will take you to the page on our site regarding price transparency.
My fee structure is straight forward and without hidden costs. If I am instructed on a piece of advice it is usual I will charge an hourly rate. You will be informed of how much it will cost before I engage in the work. Equally, if I am to attend court on your behalf, I will scope the case and provide you with a global cost with a breakdown of the cost per day and the preparation costs. The clerking team will guide you through the process and assist you with the options you have available to you.
It covers the pricing policy required by the Bar Standards Board for specific areas of law deemed to be those that attract a range of average fees. Of those specific areas, it should be noted that I do not undertake Employment Law, Financial Remedy cases, Inheritance Act or Immigration work. If you require a barrister in one of those areas, please contact the clerks on 0113 2455866.
The Price Transparency information provides a general guide and my fee level will be applicable. For substantive hearings my clerks will provide a quote following the information we require to assess the preparation time involved.
If you wish to make a complaint
If you would like to make a complaint, please make reference to our chambers complaints procedure. We will try to resolve it by following this procedure. Information on how to do this should have been provided to you in your client care letter. If you would like us to send you a hard copy by post please get in contact.
The Legal Ombudsman
If you are not satisfied with the outcome of your complaint, then you can contact the Legal Ombudsman. The Legal Ombudsman is an independent organisation. It deals with complaints about the service provided by all types of lawyers in England and Wales. The Legal Ombudsman can decide whether or not the service you received from your barrister was satisfactory, and can:
- Award compensation for poor service;
- Consider whether the fees charged/paid should be reduced; and
- Decide whether you should receive an apology.
Any complaint to the Legal Ombudsman should be made within 6 months of receiving the final response to your complaint from your barrister or their chambers(as long as the response tells you about your right to complain to the Ombudsman and the six month time limit). A complaint to the Legal Ombudsman must also not be made more than 6 years after the problem arising,and not more than 3 years after you become aware of the problem.The Legal Ombudsman will review your complaint and decide whether there are any concerns about professional misconduct (professional misconduct is when a barrister has not kept to the BSB Handbook, and so disciplinary action might need to be taken). If your complaint raises concerns about professional misconduct, the Legal Ombudsman will refer those concerns to the BSB for consideration. If the Legal Ombudsman needs to make a referral,you do not need to do anything. The Legal Ombudsman will let you know if they have made a referral and the BSB will also contact you to confirm this.
Legal Ombudsman Decision Data
It is important that when you are making the decision to instruct a barrister, you have consideration to the decision data of the Legal Ombudsman. This will show what providers received an ombudsman decision in the previous 12 months and whether the LeO required the provider to give the consumer a remedy.
See this link for details of the Decision Data.
The Legal Ombudsman can give you more detailed information on how to make a complaint. You can contact the Legal Ombudsman:
By phone: 0300555 0333
By email: [email protected]
Through their website: www.legalombudsman.org.uk
By post:PO Box 6806, Wolverhampton, WV1 9WJ