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West Yorkshire Trading Standards Success

Alun Jones, instructed by West Yorkshire Trading Standards (WYTT) helps secure the highest fine ever given for one of WYTSS consumer protection regulations cases.



Alun Jones, Instructed by Derek Hallam of Henry Hyams for West Yorkshire Trading Standards (WYTT) helps secure the largest fine for a WYTSS consumer protection regulations case.

The following information has been taken from the West Yorkshire Joint Services website:

 

Safestyle UK Fined for Aggressive Sales Tactics

Tuesday 17 July

 

HPAS Limited of Bradford who trade as Safestyle UK have today been fined £120,000 at Sheffield Crown Court having pleaded guilty at an earlier hearing to multiple offences of breaching consumer protection legislation repeated across the country, some offending involving elderly or vulnerable people.

The conviction was secured by the West Yorkshire Financial Exploitation and Abuse Team (WYFEAT), which is a multi-agency partnership between West Yorkshire Trading Standards, West Yorkshire Police, Adult Social Care professionals and supported by the Police and Crime Commissioner for West Yorkshire, with the aim of combatting rogue traders who prey on the vulnerable.  The fine imposed on the company which manufactures and installs uPVC windows and doors, is the highest imposed in the county for breaches of the Consumer Protection from Unfair Trading Regulations 2008. The company were also ordered to pay prosecution costs of £52,393.00.

The company which claims to be the ‘UK’s Number One supplier of replacement uPVC windows and doors’ pleaded guilty to offences of using sales practices which were aggressive, misleading or banned.

Mark Burns-Williamson, West Yorkshire’s Police and Crime Commissioner, who has helped to provide joint funding for the specialist Trading Standards Financial Exploitation and Abuse Team said: “The behaviour consistently demonstrated by SafeStyle UK employees fell well below what is expected of any company, let alone an established brand. I welcome the substantial financial penalty imposed and the strong message this sends out that using aggressive, misleading behavior and banned practices absolutely will not be tolerated. My thanks to the members of the public for reporting these instances and to Trading Standards for all their hard work in bringing this case to court.”



BBC News – 16th July 2018

A double-glazing windows and doors firm which used aggressive sales techniques and lied to customers to secure sales has been fined £120,000.

Sheffield Crown Court heard Safestyle UK employees used a variety of "unlawful business practices" to apply pressure to homeowners.

One man said he was told there would be "trouble" if he cancelled his contract.

The firm said the "behaviour displayed by the relevant independent canvass and sales agents was unacceptable". 

At the sentence hearing, Prosecutor Ayesha Smart said: "These improper business practices were not limited to a small geographical area or just one rogue salesman but were repeated across the country and repeated over a period of around 17 months.

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