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Consumer Regulations

The Consumer Protection from Unfair Trading Regulations 2008 (CPR’s) put in place a more comprehensive framework for dealing with sharp practices and rogue traders than before.

The CPRs prohibit traders in all sectors from engaging in unfair commercial practices against consumers and set out rules that determine when commercial practices are unfair.

The rules fall into three categories:

  • Commercial practices which contravene the requirements of professional diligence.
  • Commercial practices which are misleading (by action and omission) and aggressive practices.
  • Certain specific commercial practises which are always considered to be unfair.

The first two categories of commercial practice which are caught by the prohibition are principles-based; they apply only if the effect of the trader’s practice is likely to alter a consumer’s decision in relation to that product.

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